Complainces
Welcome to Maitra Commodities, your trusted partner for all your investment needs. We are proud to offer our valued clients a comprehensive range of investment services, including our web-platform investor charter for depository participants. Our team of experienced professionals is dedicated to providing you with personalized investment solutions that meet your unique financial goals. With our state-of-the-art technology and unparalleled customer service, we strive to make investing easy and accessible for everyone.
Our investor charter is designed to offer our clients a seamless and hassle-free investment experience. As depository participants, we understand the importance of providing our clients with easy access to their investment accounts, and our web platform is the perfect solution to meet this requirement.
Our investor charter for depository participants offers a wide range of features and benefits, including:
● Secure Access:
Our web platformoffers secure access to your investment account, ensuring that your personal and financial information is kept safe and secure. In addition, our platform allows you to easily track your investment portfolio, view your transaction history, and make investment decisions from the comfort of your own home or office.
● 24/7 Availability:
Maitra Commodities’ web-platform investor charter is available 24/7, giving you the freedom to manage your investments at any time, from anywhere in the world. This means that you can stay up-to-date with the latest market trends and make informed investment decisions without having to worry about time constraints.
● User-Friendly Interface:
Our user-friendly interface is easy to navigate, making it simple for you to view your investment portfolio and track the performance of your investments. With our user-friendly interface and real-time updates, managing your investments has never been easier or more convenient.
● Investment Tracking:
Our web platform allows you to track the performance of your investments in real-time, so you can make informed decisions about your portfolio. In addition, our investment tracking feature also provides detailed analysis and insights into market trends, helping you to identify potential opportunities for growth and maximize your returns.
● Easy Transactions:
Maitra Commodities’ web platform investor charter for depository participants allows you to easily buy and sell investments, transfer funds, and manage your investment account, all with just a few clicks.
● Customizable Alerts:
Our web platform, designed with the investor charter for depository participants in mind, offers the ability to establish personalized alerts, enabling you to remain up-to-date on critical market events and developments. With our customizable alerts feature, you can opt to receive notifications via email or text message whenever your investments hit a predetermined price point, or when significant market changes occur.
● Expert Support:
Our team of investment experts is always available to provide you with personalised support and advice, ensuring that you have the information and guidance you need to make informed investment decisions. Whether you are a beginner or an experienced investor, our expert support team is always ready to assist you.
At Maitra Commodities, we are committed to providing our clients with the highest level of service and support. Our charter for depository participants is just one example of how we are working to make investing easier, more accessible, and more profitable for our clients.
In addition to the features and benefits mentioned above, our web-platform investor charter for depository participants also offers a range of investment options to suit your individual needs and preferences. We offer a wide range of investment products, including stocks, bonds, mutual funds, exchange-traded funds (ETFs), and more.
Our investment experts are always available to help you make informed investment decisions and provide you with personalized advice tailored to your investment goals and risk tolerance. We understand that every investor is unique, and we work closely with our clients to help them achieve their investment objectives.
In all of our interactions with our clients, Maitra Commodities is dedicated to openness and honesty. We support establishing lasting connections based on respect, honesty, and trust. You can feel secure knowing that your investments are secure when you choose us as your investment partner.
So, if you are looking for a reliable and trusted partner for your investment needs, look no further than Maitra Commodities. Contact us today to learn more about our web platform investor charter for depository participants and our other investment services. We look forward to helping you achieve your investment goals.
Investor charter and disclosure of investor complaints
As per the SEBI Circular No. SEBI/HO/MIRSD/DOP/P/CIR/2021/676 dated December 02, 2021 regarding Publishing Investor Charter and Disclosure of Investor Complaints.
- To follow highest standards of ethics and compliances while facilitating the trading by clients in securities in a fair and transparent manner, so as to contribute in creation of wealth for investors.
- To be investor service oriented, market wide repository, facilitating timely processing, storage and incidental services of KYC records in the securities market, maintaining the highest standards of data security and record quality
- To provide high quality and dependable service through innovation, capacity enhancement and use of technology.
- To establish and maintain a relationship of trust and ethics with the investors.
- To observe highest standard of compliances and transparency.
- To always keep ‘protection of investors’ interest’ as goal while providing service.
- To ensure confidentiality of information shared by investors unless such information is required to be provided in furtherance of discharging legal obligations or investors have provided specific consent to share such information.
- To enable centralized management and safekeeping of KYC data and reducing the burden of repeat KYC while ensuring uniform KYC compliance across the securities market.
- To enable seamless and efficient client on-boarding, ensuring real-time updation of unique client's KYC record and automated dissemination of updates to all linked SEBI Registered Intermediaries
- To foster a secure, efficient, and compliance-driven ecosystem, setting global benchmark for data integrity and operational excellence.
- Execution of trades on behalf of investors.
- Issuance of Contract Notes.
- Issuance of intimations regarding margin due payments.
- Facilitate execution of early pay-in obligation instructions.
- Settlement of client’s funds.
- Issuance of retention statement of funds at the time of settlement.
- Risk management systems to mitigate operational and market risk.
- Facilitate client profile changes in the system as instructed by the client.
- Information sharing with the client w.r.t. relevant market infrastructure institutions (MII) circulars.
- Provide a copy of Rights & Obligation document to the client.
- Communicating most Important terms and Conditions (MITC) to the Client
- Redressal of Investor’s grievances.
- KYC Registration and Modification: KRA facilitates registration and modification of KYC records of investors in securities market through SEBI Registered Intermediaries, ensuring verification and validation of the investor's identity
- KYC Status Tracking: KRA provides ease of access to investors/ SEBI Registered Intermediaries to track status of KYC registration and modification, online
- Solicited/ Unsolicited Feeds: KRA empowers investor to update their KYC information with any of the SEBI Registered Intermediary for utilisation of their KYC details across the securities market at the behest of the investor. For this purpose, KRAs promptly disseminates updated KYC information of an investor to the relevant linked SEBI Registered Intermediary for further processing.
- Alert Mechanism KRA sends alerts (SMS/Email/physical) at concurrent interval to the investors at the time of processing registration, modification of download of KYC records.
- Verification of KYC attributes KRA verifies KYC attributes of investors' KYC records with official databases for PAN (except for PAN exempt records), Aadhaar, Name, Address. Additionally Email Id and Mobile Number are also been verified. Depending on the status of verification/validation of KYCs attributes, KRA assigns status to KYC as either
- KYC Validated: The validated records are allowed portability i.e. the client need not undergo the KYC process again when he approaches different intermediary in securities market and the intermediary shall fetch the validated records from the KRA database.
- KYC Registered: Investor is required to perform KYC each time, investor approach a new SEBI Registered Intermediary
- KYC On-Hold/Rejected: This may be owing to deficiency in the KYC documents such as PAN validation failure, Mobile number and Email Id not verified, etc. Such clients shall be allowed to transact further in the securities market subject to verification of attributes
- Data Protection and Privacy: KRA implements safeguards to maintain KYC data privacy, security, and confidentiality.
- Ask for and receive information from a firm about the work history and background of the person handling your account, as well as information about the firm itself.
- Receive complete information about the risks, obligations, and costs of any investment before investing.
- Receive recommendations consistent with your financial needs and investment objectives.
- Receive a copy of all completed account forms and agreements.
- Receive a copy of all completed account forms and rights & obligation document.
- Receive a copy of 'Most Important Terms & Conditions' (MITC).
- Receive account statements that are accurate and understandable.
- Understand the terms and conditions of transactions you undertake
- Access your funds in a timely manner and receive information about any restrictions or limitations on access.
- Receive complete information about maintenance or service charges, transaction or redemption fees, and penalties.
- Discuss your grievances with compliance officer of the firm and receive prompt attention to and fair consideration of your concerns.
- Close your zero balance accounts online with minimal documentation
- Get the copies of all policies (including Most Important Terms and Conditions) of the broker related to dealings of your account
- Not be discriminated against in terms of services offered to equivalent clients
- Get only those advertisement materials from the broker which adhere to Code of Advertisement norms in place
- In case of broker defaults, be compensated from the Exchange Investor Protection Fund as per the norms in place
- Trade in derivatives after submission of relevant financial documents to the broker subject to brokers' adequate due diligence.
- Get warnings on the trading systems while placing orders in securities where surveillance measures are in place
- Get access to products and services in a suitable manner even if differently abled
- Get access to educational materials of the MIIs and brokers
- Get access to all the exchanges of a particular segment you wish to deal with unless opted out specifically as per Broker norms
- Deal with one or more stockbrokers of your choice without any compulsion of minimum business
- Have access to the escalation matrix for communication with the broker
- Not be bound by any clause prescribed by the Brokers which are contravening the Regulatory provisions.
- Assurance of privacy and protection for KYC data, with limited access to authorized Registered Intermediaries only.
- Verify and ensure that KYC information is accurate and updated.
- Access to prompt grievance redressal mechanism for complaints or issues arising from KYC process in securities market.
- Avail guidance from KRA on KYC related processes for securities market.
- Access to privacy policy, use of information policy, website policy of KRA for awareness of the investors
- View their KYC status online and carry out necessary updates through SEBI Registered Intermediary.
- Avail facility of delinking the KYC record through an intermediary on reporting closure of account based relationship by such intermediary.
- Read all documents and conditions being agreed before signing the account opening form.
- Receive a copy of KYC, copy of account opening documents and Unique Client Code.
- Read the product / operational framework /timelines related to various Trading and Clearing & Settlement processes.
- Receive all information about brokerage, fees and other charges levied.
- Register your mobile number and email ID in your trading, demat and bank accounts to get regular alerts on your transactions.
- If executed, receive a copy of Demat Debit and Pledge Instruction (DDPI) However, DDPI is not a mandatory requirement as per SEBI Stock Exchanges. Before granting DDPL carefully examine the scope and implications of powers being granted.
- Receive contract notes for trades executed, showing transaction price, brokerage, GST and STT etc. as applicable, separately, within 24 hours of execution of trades.
- Receive funds and securities/commodities on time, as prescribed by SEBI or exchange from time to time.
- Verify details of trades, contract notes and staternent of account and approach relevant authority for any discrepancies. Verify trade details on the Exchange websites from the trade verification facility provided by the Exchanges.
- Receive statement of accounts periodically. If opted for running account settlement, account has to be settled by the stock broker as per the option given by the client (Monthly or Quarterly).
- In case of any grievances, approach stock broker or Stock Exchange or SEBI for getting the same resolved within prescribed timelines.
- Retain documents for trading activity as it helps in resolving disputes, if they arise.
- Submit valid, accurate, and complete documentation during KYC registration or modification process
- Notify SEBI Registered Intermediary of any changes in KYC details (such as address, contact details, etc.) to maintain the accuracy of the KYC information and perform re-KYC, as and when required
- In case investor receives alert from KRAs, about registration, modification or KYC record download, which is not associated with any of the investor-induced transaction(s), investors should promptly communicate to KRA on the designated email ID.
- Know about the Investor Grievance Redressal Mechanism and ensure that grievances are taken up with the concerned entities within the time limits prescribed.
- Do not deal with unregistered stock broker.
- Do not forget to strike off blanks in your account opening and KYC.
- Do not submit an incomplete account opening and KYC form.
- Do not forget to inform any change in information linked to trading account and obtain confirmation of updation in the system.
- Do not transfer funds, for the purposes of trading to anyone other than a stock broker. No payment should be made in name of employee of stock broker.
- Do not ignore any emails / SMSs received with regards to trades done, from the Stock Exchange and raise a concern, if discrepancy is observed.
- Do not opt for digital contracts, if not familiar with computers.
- Do not share trading password.
- Do not fall prey to fixed / guaranteed returns schemes.
- Do not fall prey to fraudsters sending emails and SMSs luring to trade in stocks / securities promising huge profits.
- Do not follow herd mentality for investments. Seek expert and professional advice for your investments.
- Do not deal with unauthorized person(s) for any investor service request such as updation of KYC details (address, email ID, mobile number etc).
- Do not share One Time Password (OTP), specimen signature, KYC documents etc. with unknown person(s)
| Charter | Document |
|---|---|
| 1. Investor Charter - DP Charter | Download Pdf |
| 2. Investor Charter - Exchange Charter | Download Pdf |
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FAQs
Frequently Asked Questions
Maitra Wealth provides a range of stock broking and investment services, including trading in equities, commodities, currencies, mutual funds, and IPOs, along with Demat account services.
You can open a Demat account online through our website or mobile app. The process is simple and requires a few basic documents for verification.
Maitra Wealth offers affordable brokerage fees across various trading segments. We also provide zero brokerage on equity delivery trades. For detailed pricing, please refer to our pricing page.
Maitra Wealth uses advanced security protocols to protect your account and data. We are a SEBI-registered financial service provider and comply with industry standards for data security.
You can trade in multiple asset classes with Maitra Wealth, including stocks, commodities, currencies, and mutual funds.
Yes, our customer support team is available to assist you through phone, email, and chat. We aim to respond to calls quickly and provide timely assistance.
No, there is no minimum balance requirement for your trading account with Maitra Wealth.
Yes, Maitra Wealth offers a mobile app that allows you to trade anytime, anywhere. The app is available on both Android and iOS platforms.
You can fund your account through various methods, including bank transfer, UPI, and net banking. Instructions are available in the funding section of our platform.
Yes, we offer market insights, reports, and analysis to help you make informed trading decisions. Our resources are available on our website and app.
